Customer Satisfaction is our Goal
Return & Refund Policy
Return Policy for Cannabis Products
Thank you for shopping with us. We value your satisfaction and strive to provide you with the best possible experience when purchasing our cannabis products. However, we understand that circumstances may arise where a return or exchange is necessary. This Return Policy outlines the guidelines and procedures for returning cannabis products purchased from our website. Please read this policy carefully before making a purchase.
- Eligibility for Returns: 1.1. Cannabis products are eligible for return within  days from the date of delivery. 1.2. Only unopened and unused cannabis products in their original packaging are eligible for return. 1.3. Cannabis accessories and paraphernalia, such as grinders, pipes, and vaporizers, are non-returnable for health and safety reasons unless they are defective. 1.4. Personalized or customized cannabis products cannot be returned unless they are defective.
- Process for Returns: 2.1. To initiate a return, please contact our customer support team within the eligible return period at [[email protected]]. 2.2. Provide your order number, product details, and a brief explanation for the return. 2.3. Our customer support team will guide you through the return process and provide you with the necessary instructions. 2.4. Please ensure that the returned items are securely packaged to prevent damage during transit. 2.5. We recommend using a shipping method that provides tracking and insurance for the returned items.
- Return Conditions: 3.1. All returned cannabis products will undergo inspection to verify their eligibility for return. 3.2. Returns will only be accepted if the products are in their original, unopened, and unused condition. 3.3. If a returned cannabis product is found to be opened, used, damaged, or not in its original packaging, we reserve the right to refuse the return or charge a restocking fee. 3.4. For defective cannabis products or errors made by us, please notify our customer support team within  days of delivery. We will provide a replacement or refund as appropriate.
- Refunds and Exchanges: 4.1. Upon receipt and inspection of the returned cannabis products, we will issue a refund to the original payment method within  business days. 4.2. Shipping and handling charges are non-refundable, unless the return is due to a defective product or our error. 4.3. If a refund is approved, it may take some time for the credit to be processed and appear on your account. 4.4. Exchanges for eligible cannabis products may be available, subject to availability and additional shipping costs.
- Prohibited Returns: 5.1. Returns of cannabis products that have been tampered with, adulterated, or used for illicit purposes are strictly prohibited. 5.2. We reserve the right to refuse returns that violate local laws and regulations regarding the purchase and sale of cannabis products.
Please note that this Return Policy applies only to purchases made through our website. For cannabis products purchased from authorized retailers, please refer to their respective return policies.
We reserve the right to modify or update this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.
If you have any questions or need further assistance regarding our return policy, please contact our customer support team.